What happens if the AI makes a mistake? Is there human oversight?

While our AI systems are highly accurate, we understand the importance of human oversight. All of our solutions include alert systems that flag unusual activities or potential errors for human review. For critical functions, you can set approval requirements before certain actions are taken. Our Voice AI, for example, can transfer complex inquiries to human staff when needed, ensuring customers always receive accurate information. We also provide detailed activity logs so you can review AI actions and make adjustments to the system’s decision-making parameters if necessary. Many clients start with higher levels of oversight and gradually reduce human intervention as they become comfortable with the system’s accuracy. Remember, AI automation is designed to augment your team’s capabilities, not replace human judgment for complex decisions that require empathy or nuanced understanding.